Assessment of the quality of services provided by the Wieliczka Salt Mine Health Resort

Aim: The aim of the study was to assess the quality of services provided at the Wieliczka Salt Mine Health Resort from the perspective of patients and to identify key factors influencing their satisfaction. Materials and Methods: The study was conducted using a diagnostic survey method among 250 patients participating in ten, two-week rehabilitation sessions. A proprietary questionnaire was utilised, and data were collected directly by the author and archived in digital form. Results: The results indicate a very high level of overall patient satisfaction, particularly regarding the competence of physiotherapists. At the same time, a downward trend was observed in ratings among repeat users, which may indicate the need to personalise the services and implement quality monitoring mechanisms. Conclusions: The conclusions from the study may contribute to the development of quality management in the health resort sector and support their strategic positioning in domestic and international health tourism.