Medical Device Service Contract Comparative Analysis

This study evaluates service contracts for medical equipment maintenance, focusing on the total cost of ownership (TCO) as a key factor in decision-making for health care facilities. Through a comparative analysis of Full-Service, Shared Service, and Parts-Only contracts, this research examines their financial and operational impacts. A tool was developed to standardize data collection, normalize costs, and enable value-based comparisons. The findings emphasize the significance of internal resource capabilities, OEM support, and contract scalability in selecting optimal service models. Recommendations include adopting failure codes for work orders, standardizing maintenance data, capturing comprehensive contract criteria, implementing periodic contract evaluations, and establishing a national hospital network for sharing maintenance experiences. These strategies aim to improve the efficiency of service contract management and optimize TCO in maintaining medical equipment.