Mixed-method analysis reveals balanced scorecard enhances performance management in slope stability, highlighting risks and strategies.
This study aims to analyze the implementation of the Balanced Scorecard (BSC) as a performance management tool in the West Wanagon Slope Stability (WWSS) project carried out by PT XZY at the Grasberg mine, Papua. The WWSS project plays a critical role in post-mining slope stabilization to minimize landslide risks and environmental impacts. Performance issues recorded between 2021 and 2024 include damaged or uncalibrated instruments (-8% from the > 95% target), limited predictive landslide analysis (+4 from the target of zero incidents), suboptimal geotechnical design and modeling (-0.15 from the ≥1.3% target), and unstable telemetry networks (-13% from the ≥ 98% target). The research applied a mixed-method approach, combining quantitative financial ratio analysis (NPM, ROI, ROE) and statistical correlations with qualitative methods through questionnaires and in-depth interviews involving 100 respondents across various levels. The findings demonstrate that BSC provides a more holistic and measurable framework for managing project performance, with the highest score in the Environmental & Social perspective, followed by Financial, Stakeholder, Learning & Growth, and Internal Business Process perspectives. Recommended strategies derived from SWOT analysis and action plans include achieving zero fatality through early detection with real-time radar and deformation sensors, modernizing monitoring with integrated dashboards, strengthening human resources through training and certification in slope stability engineering, and ensuring cost control through risk-based budgeting and cost-benefit ratio audits.
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Tabuni et al. (2025) studied this question.
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