Analysis identifies key capital investments for airports to enhance the passenger experience, suggesting future growth strategies.
Transformative changes are coming to aviation during the next decade. Demand for air travel is growing rapidly. Digital tools and artificial intelligence (AI) are reshaping the travel experience. And passengers are demanding more from airports, expecting them not just to be seamless and efficient but also destinations in themselves that can surprise and delight. Meeting these diverse and changing needs is a major challenge for airports everywhere. Drawing from the experience at Toronto Pearson International Airport, where a decade-long capital programme is getting under way, this paper will consider where global hubs should make capital investments to position themselves for the future. This article is also included in The Business & Management Collection which can be accessed at https://hstalks.com/business/.
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Bernardo Gogna (2025) studied this question.
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