Exploratory study finds ChatGPT offers empathetic guidance in sight loss adjustment, suggesting AI could aid rehabilitation.
This exploratory study investigates the potential role of ChatGPT in supporting individuals adjusting to sight loss. Through the analysis of ChatGPT’s responses to eight distinct queries, the research evaluates its ability to provide empathetic and practical guidance. Findings suggest that ChatGPT adapts its tone and content based on the wording of queries, demonstrating contextual sensitivity. While ChatGPT offers numerous suggestions across emotional, practical, and technological domains, its effectiveness is constrained by the wording of the queries and its inability to tailor advice to unexpressed individual circumstances. These limitations highlight the need for user training and careful interpretation of artificial intelligence (AI) outputs. Nevertheless, ChatGPT shows promise as a cost-effective, accessible, complement to rehabilitation of sight loss, particularly for individuals with limited access to professional services. It is recommended that research on vision loss, and on disabilities in general, investigates the integration of conversational AI into rehabilitation programmes and its usefulness in adjustment.
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Jonathan M. Levitt (2025) studied this question.
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