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September 17, 2025Kajian Pendidikan, Seni, Budaya, Sosial dan LingkunganOpen Access

An operational assessment of housekeeping services in fulfilling guest requests: A case study of Rby Bali

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Authors

NPNi Made Kami Elisa PutriJakarta State PolytechnicIPI Komang Mahayana PutraJakarta State PolytechnicMWMajid WajdiJakarta State Polytechnic

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Implication

Qualitative analysis reveals challenges in guest request management in housekeeping, indicating areas for operational improvement.

Key Points

  • Effective handling of guest requests is vital for enhancing service quality and brand image.
  • The analysis identified communication flow issues affecting the efficiency of guest request fulfillment.
  • Thematic analysis of interviews and observations revealed recurring challenges in the housekeeping process.
  • Improvements in training and inter-departmental communication are necessary to address operational deficiencies.

Cite This Study

Putri et al. (2025) studied this question.

synapsesocial.com/papers/68d4605131b076d99fa5fd93https://doi.org/10.58881/kpsbsl.v2i2.119
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