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September 18, 2025Emergency Medicine JournalOpen Access

‘Every day was a learning curve’: implementing COVID-19 triage protocols in UK ambulance services—a qualitative study of staff experiences

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Authors

APAlison PorterFBFiona BellMBMike Brady

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Overview

Qualitative study reveals insights about triage protocols during COVID-19 in ambulance services, highlighting staff emotional burdens.

Key Points

  • Services adapted triage protocols to minimize COVID-19 infection risks while addressing urgent care needs.
  • Staff experienced a heavy cognitive load, navigating changes and uncertainties inherent to the pandemic response.
  • Interviews with 25 stakeholders illustrated the emotional challenges faced by ambulance services amid evolving guidelines.
  • Findings emphasize the need for better preparedness in healthcare settings during future pandemics.

Cite This Study

Porter et al. (2025) studied this question.

synapsesocial.com/papers/68d461bc31b076d99fa60a06https://doi.org/10.1136/emermed-2024-214495
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