Integration of Industry 5.0 Technologies in the Concrete Industry: An Analysis of the Impact of AI-Based Virtual Assistants

The construction industry, traditionally lagging behind in terms of digitalization, faces significant challenges in its transition to Industry 4.0, which is characterized by the use of advanced technologies such as artificial intelligence (AI), the Industrial Internet of Things (IIoT), and cloud computing. This article presents the development and implementation of an AI-based virtual assistant, designed to optimize the operation and maintenance of concrete production plants. The assistant helps reduce the margin of human error, improve operational efficiency, and facilitate continuous training for operators. These advancements foster a more collaborative and digitalized environment, while also generating environmental, economic, and social benefits: reduced material and energy waste, lower carbon footprint, increased workplace safety, and strengthened organizational resilience. The results show high accuracy in voice transcription (96%) and a 100% success rate in responding to technical queries, demonstrating its effectiveness as a support tool in industrial settings. Based on these findings, it is concluded that the incorporation of AI-based virtual assistants promotes a more sustainable and responsible production model, aligned with the Sustainable Development Goals of the 2030 Agenda, and anticipates the principles of Industry 5.0 by promoting symbiotic collaboration between humans and technology. This innovation represents a key advancement in transforming the concrete industry, contributing to productivity, environmental sustainability, and workplace well-being in the sector.