To realize the quality of public services for Hajj, one of the efforts made is to implement information technology. This study aims to analyze the influence of hajj pilgrim data management and service effectiveness on the quality of SISKOHAT. Quantitative approach and associative research design, this study involved 380 respondents who were selected through the Proportionate Stratified Random Sampling technique. Data was collected through questionnaires as a primary data instrument. The results of the analysis showed that the management of pilgrim data had a significant influence on the quality of SISKOHAT, with a tcount value of 13,934 and a p-value of 0.000, which indicates that the better the management of pilgrim data, the higher the quality of SISKOHAT received by pilgrims. In addition, the effectiveness of the service was shown to have a significant effect on the quality of SISKOHAT with a p-value of 0.000., while the F Test showed that data management and service effectiveness simultaneously contributed significantly to the quality of SISKOHAT, with an R2 of 0.407 (40.7%). The findings show that good data management and service effectiveness can improve the quality of SISKOHAT for all pilgrims.
Hamzah et al. (Wed,) studied this question.
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