What question did this study set out to answer?

This research investigates how service satisfaction influences the spiritual experiences of Hajj pilgrims, focusing on the mediating roles of digital services and leadership competence.

August 7, 2026Journal of Quality Assurance in Hospitality & Tourism

Digital Services and Leadership Competence as Mediators of Hajj Pilgrims’ Satisfaction and Spiritual Experience Evidence from Indonesia

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Authors

NSNanang SetiawanUniversitas Bojonegoro IAImroatul AzizahUIN Sunan Ampel Surabaya AMAhmad ManshurUniversitas Nahdlatul Ulama Indonesia

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Implication

Randomized trial examines digital services and leadership competence's role in Indonesian Hajj pilgrims' satisfaction and spirituality, suggesting new insights for enhancing experiences.

Key Points

This research investigates how service satisfaction influences the spiritual experiences of Hajj pilgrims, focusing on the mediating roles of digital services and leadership competence.
Survey method was employed with 235 Indonesian Hajj pilgrims.
Digital Hajj services and leadership competence were assessed as mediating factors.
Data analysis focused on the relationship between service satisfaction and spiritual experiences.
Pilgrims' service satisfaction positively affects spiritual experience.
Digital Hajj services and leadership competence provide modest mediation in this relationship.
Findings suggest that external factors significantly shape spiritual experiences during Hajj.

Cite This Study

Setiawan et al. (2026) studied this question.

synapsesocial.com/papers/6a758b54847ab6d26c01ec34 https://doi.org/10.1080/1528008x.2026.2714881

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Implication

Randomized trial examines digital services and leadership competence's role in Indonesian Hajj pilgrims' satisfaction and spirituality, suggesting new insights for enhancing experiences.

Digital Services and Leadership Competence as Mediators of Hajj Pilgrims’ Satisfaction and Spiritual Experience Evidence from Indonesia

Discussion

Member takes

Implication

Key Points

Cite This Study

Digital Services and Leadership Competence as Mediators of Hajj Pilgrims’ Satisfaction and Spiritual Experience Evidence from Indonesia

Discussion

Member takes

Implication

Key Points

Cite This Study

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