Improving Communication and Collaboration: How Using a Communication App Improves the Online Student Learning Experience

Due to the isolation of asynchronous learning, online university students face challenges that can impact performance, increase anxiety, and lead to dropout. This study explores the use of communication apps, such as WhatsApp, Nectir, and GroupMe, to enhance engagement, peer socialization, and learning in graduate-level online courses across New York from Spring 2022 to Spring 2023. Data from purposeful sampling reveals that these tools reduced anxiety, improved confidence in asking questions, and provided timely support for assignments. The qualitative study aimed to identify strategies to boost student success, constructive dialogue, and motivation. Results suggest that communication apps effectively mitigate isolation by fostering interaction with peers and instructors, enhancing the overall learning experience in remote education settings.