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September 18, 2025Information DevelopmentOpen Access

The proof of the pudding is in the eating: Archival services quality at the national archives of Zimbabwe

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Authors

BMBlessed MagamaMNMpho Ngoepe

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Overview

Mixed methods analysis reveals poor archival services quality, highlighting the need for quality improvement.

Key Points

  • The overall quality of services at NAZ falls into the poor category, indicating urgent improvement is necessary.
  • Findings show a negative service quality gap score of minus one (−1), reflecting significant service inadequacies.
  • The study utilized a mixed methods approach, collecting data through questionnaires, interviews, and document analysis.
  • This evaluation underscores the critical need for NAZ to enhance its service quality and operational standards.

Cite This Study

Magama et al. (2025) studied this question.

synapsesocial.com/papers/68d463f131b076d99fa636f0https://doi.org/10.1177/02666669251375096
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