Empowerment of The Consumer Dispute Settlement Agency (Bpsk) as Legal Protection For Consumers in Indonesia

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This analysis highlights the role of BPSK in resolving consumer disputes, indicating gaps in legal protection.

BPSK often fails to provide effective legal protection to consumers, highlighting a systemic issue.
Despite being established for dispute resolution, BPSK's accessibility is limited in many districts and cities.
The empowerment of BPSK is crucial for addressing regulatory contradictions and enhancing dispute resolution processes.
Consumers face challenges from human resource constraints within BPSK, which hampers dispute resolution efforts.

Simanjuntak et al. (2025) studied this question.

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