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September 19, 2025JeDEM - eJournal of eDemocracy and Open GovernmentOpen Access

Leveraging virtual organizations for e-government effectiveness: A case study of Indonesia’s SP4N-LAPOR! program

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Authors

ASAris Sarjito

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Overview

Qualitative analysis shows improved complaint resolution and transparency in Indonesia’s SP4N-LAPOR!, indicating the role of virtual organizations in e-government.

Key Points

  • SP4N-LAPOR! significantly enhances interagency collaboration and accelerates the resolution of complaints.
  • Key findings reveal improved transparency in public service delivery due to optimized virtual organizations.
  • Adopting technologies like AI and blockchain could enhance scalability and accountability within e-government systems.
  • Strengthening ICT infrastructure and improving digital skills are crucial for the success of e-government initiatives.

Cite This Study

Aris Sarjito (2025) studied this question.

synapsesocial.com/papers/68d464ff31b076d99fa64b33https://doi.org/10.29379/jedem.v17i3.996
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Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1The Influence of Digital Literacy and Information Technology on the Use of SP4N LAPOR!2024
  2. 2Analysis of the Effectiveness of Based Public Services Information and Communication Technology (ICT)2024 · 1 citations
  3. 3The Effectiveness of the SP4N-LAPOR! as a National Public Service Complaint Management Application2024
  4. 4Leveraging Digital Transformation for Performance Management: A Case Study on E-Sakip Implementation in Government Institutions2024
  5. 5E-Government in Indonesia: Mapping Innovation, Overcoming Challenges, and Learning from Other Countries' Experiences2025