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September 19, 2025Future Business JournalOpen Access

Mapping the process of digital transformation in shared services centers: a scoping literature review

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Authors

APAgostinho Sousa PintoPolytechnic Institute of PortoAAAntónio AbreuUniversidad de SalamancaMCManuel Pérez CotaUniversidade de Vigo

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Implication

Scoping review maps digital transformation in shared services centers, highlighting research gaps in cybersecurity and emerging technologies.

Key Points

  • This review reveals significant gaps in research concentrated on digital transformation within shared services centers.
  • Findings indicate a predominance of studies from China, with limited representation from Southern Europe, Latin America, and Africa.
  • The review categorized literature across seven technological domains including cloud computing and data analytics, marking research deficiencies in areas like cybersecurity.
  • Emphasizing secure and ethical digital solutions, the review calls for expanding theoretical frameworks and including underrepresented regions in future research.

Cite This Study

Pinto et al. (2025) studied this question.

synapsesocial.com/papers/68d466af31b076d99fa65429https://doi.org/10.1186/s43093-025-00654-z
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