Educational Use of Chatbot-Based Artificial Intelligence Applications

Applications developed with artificial intelligence (AI) technologies have also emerged in the field of education. One of these technologies is chatbots. Chatbots are used in a wide range of educational processes, including personalized learning support, 24/7 accessibility, providing feedback, and increasing class participation as part of student support services. This study aims to make a structural contribution to the literature by examining chatbot-based graduate theses prepared in the field of education in Turkey between 2021 and 2025. The studies were analyzed based on year, research method, sample group and size, and field of study. The AI techniques used or suggested for use were also identified. The findings of these studies were examined using descriptive content analysis, and the key conclusions emphasized by researchers were determined. As a result of the analysis, it was observed that innovative solutions have been developed for various educational fields. In particular, the integration of chatbots with learning management systems, personalized learning support, and academic support systems for teachers has been frequently addressed.