Evaluation of Patient Outcomes and Healthcare Accessibility via Telemedicine in Chronic Disease Management: A Qualitative Study

A BSTRACT Background: Telemedicine has revolutionized healthcare delivery, particularly for chronic disease management, by improving accessibility and patient outcomes. However, challenges related to technology and satisfaction persist. Objective: This study evaluates the impact of telemedicine on patient outcomes and healthcare accessibility, with a focus on identifying key facilitators and barriers through qualitative analysis. Methods: The study included 20 patients and 10 providers, equally divided between urban and rural settings. Semi-structured interviews were conducted, and thematic analysis was applied. Results: Improved accessibility was reported by 85% of patients and 90% of providers, with convenience endorsed by 75% of patients and all providers ( P = 0.04). Technological barriers were cited by 40% of patients and 50% of providers, while 60% of patients expressed mixed satisfaction. Conclusion: Telemedicine enhances accessibility and convenience for chronic disease management. Addressing technological barriers and ensuring personalized care can optimize its benefits.