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From Hashtags to Humanitarianism: Civic Engagement and Digital Mutual Aid During Natural Disasters

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Mixed-methods analysis of digital mutual aid in Hurricane Helene reveals social media's role in civic engagement and crisis response.

Digital mutual aid facilitated real-time crisis response during Hurricane Helene, transforming civic engagement.
Content analysis showed how social media evolved from emotional expression to organized relief efforts for communities in need.
Mixed-method case study highlighted decentralized tools that engaged marginalized voices in disaster response efforts.
Findings emphasize the importance of integrating grassroots initiatives into formal disaster planning and governance.

Yingke Lei (2025) studied this question.

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