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September 27, 2025Studies in Media and CommunicationOpen Access

The Role of Social Media in Mitigating Risks During Civil Unrest: The Case of the 2021 Looting in KwaZulu-Natal

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Authors

LNLuthando Valencia NgubaneEMElvis Madondo

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Overview

Quantitative analysis shows social media effectively disseminated risk information during unrest, indicating its crucial role in public safety.

Key Points

  • A significant 56.5% recognized social media's role in providing timely alerts during unrest, highlighting its effectiveness.
  • About 60.9% of respondents found social media updates on road closures helpful, emphasizing the platform's importance.
  • This research used a quantitative approach, collecting data from 299 active social media users during the unrest in KwaZulu-Natal.
  • The findings highlight the need for improved collaboration between local governments and social media to combat misinformation.

Cite This Study

Ngubane et al. (2025) studied this question.

synapsesocial.com/papers/68d7be5eeebfec0fc52376cahttps://doi.org/10.11114/smc.v13i4.7989
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