Muslim Gen Z’s intention on Infaq and Sadaqah through online payment: an insight from Indonesia

Purpose This study aims to examine the impact of system quality, information quality, service quality, trust, perceived risk and user satisfaction on the continuance intention of Generation Z (Gen Z) to donate through online payment platforms for Infaq and Sadaqah. Design/methodology/approach The data collection conducted in this study was done through an online survey using a 5-point Likert scale from 293 respondents. The relationships between variables were analyzed using structural equation modelling with the partial least squares approach. Findings The study found that system quality, information quality, service quality, perceived risk and trust significantly influenced user satisfaction and the continuance intention of users to make Infaq and Sadaqah through online payment. Furthermore, satisfaction positively influenced the continuance intention of Gen Z using online payment to pay Infaq and Sadaqah. Research limitations/implications The findings reveal that system quality, information quality, service quality, perceived risk and trust significantly influence user satisfaction and the continuance intention to donate through online payment systems. Additionally, satisfaction positively and directly impacts Gen Z’s likelihood of continuing to use online payment platforms for Infaq and Sadaqah. Practical implications The results provide valuable insights for service providers and digital philanthropic institutions. Enhancing system quality, information quality and service quality, alongside effectively managing risk perceptions and building strong user trust, is critical for encouraging greater participation from Gen Z in online Infaq and Sadaqah. Social implications These findings reflect a transformation in traditional philanthropic practices, impacting how charitable institutions and service providers adapt to and leverage digital channels. Furthermore, the study underscores the importance of technology literacy among the younger generation and emphasizes the need to build trust in the digital ecosystem to encourage Gen Z’s engagement in online charitable activities. Originality/value This study uniquely focuses on the continuance intention to donate through online payments, specifically addressing Infaq and Sadaqah among Gen Z. It contributes to the existing literature by employing the information systems success model as the primary framework, offering a novel perspective on the subject. While previous research has explored Gen Z’s intent to engage in Islamic philanthropy, this study is the first, to the best of our knowledge, to center on their continuance intention for online donations.