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Digital Transformation in Public Administration in Vietnam: Current Status, Challenges, and Policy Implications

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Progress in Vietnam's digital framework has been significant, especially in legal provisions and data-sharing platforms.
The uptake of online public services is low and uneven, compounded by challenges in mobile experience and data standardization.
The proposed directions focus on mobile-first service design and the creation of unified data standards to enhance service delivery.
Assuring privacy-by-design and implementing accountability measures can strengthen public trust during this transformation.

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Analysis reveals gaps in digital transformation in Vietnam's public administration, highlighting key challenges and policy implications.

Nguyễn Thị Thanh (2025) studied this question.

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