Exploring Users’ Utilization and Perceptions of Cultural Heritage Information in Vietnam’s Public Libraries

This study surveyed 454 users at 13 public libraries in Vietnam to explore the level of use, perception, and factors affecting access to cultural heritage information (CHI). The results show that users highly value the role of CHI in education, the economy, and national identity. However, their actual use of CHI remains limited. Factors influencing user perception include library activities, communication, resource diversity, staff support, information search skills, and library policies. Students and young people demonstrate higher awareness than other groups. The study recommends enhancing digital access and promoting broader use of CHI within the community.