Teaching Staff’s Satisfaction With Collection Management in University Libraries: Evidence From Vietnam and Thailand

This research seeks to assess the level of satisfaction among teaching staff regarding collection management practices in university libraries in Vietnam and Thailand. A survey methodology was employed for data collection. The study focused on university teaching staff, specifically selecting participants purposively, including 548 lecturers, researchers, associate professors, and full professors from 30 universities across both countries. All participants had at least five years of library usage experience and were actively involved in library-related activities. Data were collected through a semi-structured questionnaire. The findings indicated that current collection management practices in the Vietnamese and Thai university libraries are inadequate in effectively meeting the teaching staff’s information needs. Several recommendations are made in this study, including regular collection evaluation, increased cooperation from faculty and administration, the selection of relevant information literacy programs, improved technical processing of collections, and the development of computerized catalogues. This research aims to expand the study of collection management by examining the level of teaching staff satisfaction in Vietnamese and Thai university libraries. As no prior studies have addressed this issue in developing countries, it is hoped that this study will fill a gap in the literature within the Vietnamese and Thai contexts.