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This is a Quantitative Study study.

User satisfaction in a university library: testing the mediating role of staff behavior

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Quantitative survey evaluates user satisfaction in Bangladesh's University Library, suggesting staff behavior enhances service perceptions.

User satisfaction rated an average of 7 out of 10, showing a general contentment with library services and collections.
Staff behavior significantly mediates user satisfaction, affecting perceptions of resources and overall library experience.
Concerns were raised regarding internet access and seating capacity, indicating areas for improvement in library facilities.
Regular staff training was recommended to improve interactions and service delivery, emphasizing the need for continuous development.

Rahman et al. (2025) studied this question.

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Quantitative survey evaluates user satisfaction in Bangladesh's University Library, suggesting staff behavior enhances service perceptions.