What question did this study set out to answer?

To examine the gaps between university students' perceptions and expectations of academic library services in Bangladesh.

May 7, 2026Performance Measurement and Metrics

Understanding service gaps in academic libraries: a study of students’ perceived and expected services in a developing country setting

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To examine the gaps between university students' perceptions and expectations of academic library services in Bangladesh.
Quantitative design study
Data collected via an online questionnaire from 505 students
Convenience sampling method
Data analyzed using descriptive statistics and paired-sample t-tests
Statistically significant gaps between perceived and expected services (p = 0.01)
Moderate satisfaction reported with traditional services, higher expectations for digital services
Identified significant gaps in collaborative learning spaces and sanitation facilities
Largest gaps in assistance and support services, especially for information literacy training and online assistance.

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Implication

This survey reveals gaps in academic libraries' services in Bangladesh, highlighting unmet expectations for e-books and information literacy training among students.

Cite This Study

Azmir et al. (2026) studied this question.

synapsesocial.com/papers/69fbefef164b5133a91a403f https://doi.org/10.1108/pmm-02-2026-0020

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Implication

This survey reveals gaps in academic libraries' services in Bangladesh, highlighting unmet expectations for e-books and information literacy training among students.

Understanding service gaps in academic libraries: a study of students’ perceived and expected services in a developing country setting

Key Points

Discussion

Implication

Cite This Study

Understanding service gaps in academic libraries: a study of students’ perceived and expected services in a developing country setting

Key Points

Discussion

Implication

Cite This Study

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Also Consider