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September 30, 2025Journal of Economics and Management ScientiesOpen Access

Digital Transformation and Resilient Business Models: Unlocking Competitive Advantage in Post-Pandemic SMEs

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Authors

SKSitta Kusuma

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Overview

Qualitative and quantitative analyses reveal digital transformation improves resilience and operational efficiency in SMEs, suggesting strategic investments are crucial.

Key Points

  • Digital transformation significantly enhances business resilience and operational efficiency in SMEs, revealing its critical role post-pandemic.
  • Findings indicate nearly 70% of SMEs reported increased customer satisfaction through the adoption of digital technologies like e-commerce.
  • Qualitative and quantitative analyses highlight that challenges such as limited skilled resources hinder full digital transformation in small and medium enterprises.
  • Strategic investments in digital skills and supportive policies may enable SMEs to overcome barriers, emphasizing an urgent need for policy interventions.

Cite This Study

Sitta Kusuma (2025) studied this question.

synapsesocial.com/papers/68dc12c58a7d58c25ebb0990https://doi.org/10.37034/jems.v8i1.248
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Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1The Role of Digital Transformation in Enhancing SME Resilience: Evidence from Post-Pandemic Business Recovery in the United Kingdom2026
  2. 2Digital Transformation Strategies to Strengthen Business Resilience in Economic Crisis Situation2025
  3. 3THE ROLE OF DIGITAL TRANSFORMATION IN SME RESILIENCE: LOOKING BACK TO LOOK FORWARD2026
  4. 4The Impact of Digital Transformation on Small and Medium-sized Enterprises2025 · 2 citations
  5. 5Navigating the Digitalization Journey of SMEs: Insights from the COVID-19 Pandemic2024