What type of study is this?

This is a Content Analysis study.

Assessment of Passenger Satisfaction and Service Quality: A Comparative Analysis of Turkish and International AIrline Markets

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Content analysis reveals service quality gaps in Turkish airlines compared to Delta, suggesting improvements.

Delta Airlines scored significantly higher than Turkish Airlines in all service categories.
The analysis included 1,129 economy-class passenger reviews from Tripadvisor for four airlines.
Kruskal-Wallis tests identified significant inter-airline differences in service quality ratings.
Findings emphasize the need for airlines to focus on customer feedback and service enhancements.

Koçali et al. (2025) studied this question.

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