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October 1, 2025Pacific Asia journal of the Association for Information Systems

A Mixed-methods Study of Governance Mechanisms and Outsourcing Information System Services on Goal Performance

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Authors

HCHsin Hsin ChangYLYou-Hung LinYLYu-Yu Lu

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Overview

Mixed-methods research demonstrates the impact of governance mechanisms on goal performance in outsourcing information system services.

Key Points

  • Relational governance significantly decreases transaction cost while enhancing outsourcing flexibility.
  • Transaction cost negatively impacted goal achievement, while outsourcing flexibility positively influenced both goal achievement and exceedance.
  • Qualitative interviews validated the framework, supplemented by quantitative findings from 206 participants with OISS experience.
  • Governance mechanisms and transaction cost are crucial in linking outsourcing strategies to performance outcomes.

Cite This Study

Chang et al. (2024) studied this question.

synapsesocial.com/papers/68dd953bfe798ba2fc499acdhttps://doi.org/10.17705/1pais.15404
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