Analyzing the Impact of ERP and BI Integration on Business Performance

In today's globalized business landscape, effective enterprise resource planning (ERP) and business intelligence (BI) integration is a key driver of digital transformation, enabling operational excellence, agility, and sustainable performance. Existing literature rarely provides a comprehensive framework for critical success factors (CSFs) of EPR and BI integration, nor does it offer empirical evidence of how these factors foster business performance. To address this gap, this study proposes a research model based on the technology-organization-environment (TOE) framework and the balanced scorecard (BSC) approach. The model contains 12 constructs and 11 hypotheses to examine the causal relationships between CSFs, integration success, and business performance. A quantitative research design was conducted, and 289 data points were collected from targeting enterprises that have implemented both ERP and BI in Taiwan.