Identifying Key Factors Associated with Integration Issues in Enterprise Resource Planning System Usage

In the current situation, where technology continues to rapidly evolve, and as we move towards the era of Industry 4.0, organizations are facing an urgent need to become faster, more efficient, and effective in their business operations.To achieve these objectives, many companies have adopted the concept of Enterprise Resource Planning (ERP) systems.It is expected that ERP systems will enhance employee productivity, improve company performance for optimal profitability and benefits, and provide accurate and real-time data and information to stakeholders and management.The integration capabilities of ERP systems are particularly crucial in achieving these goals.However, Despite the integration capabilities of ERP systems, many unidentified issues persist that need to be addressed.This research aims to identify new factors related to integration problems in ERP system usage.This research aims to identify new factors related to integration problems within the ERP context.The study focuses on the ERP Integration component and employs a questionnaire-based data collection method, primarily targeting end users of ERP applications.The collected data will be analyzed using Exploratory Factor Analysis with the SPSS statistical software.The methodology employed in conducting factor analysis (EFA) using a quantitative method involved the acquisition of primary data through a questionnaire.Subsequently, data processing encompassed the collection of respondent demographics, reliability testing, the Kaiser-Meyer-Olkin (KMO) test, anti-image matrix testing, and the deduction of new factors through a rotated component matrix.By using this method, the research aims to discover new factors that contribute to the persistent integration issues observed in the usage of ERP systems.The research's findings will facilitate the identification of the root causes of these integration problems and provide valuable insights for management to assess and evaluate their organization's ERP systems effectively.Additionally, the results of this study can assist companies planning to implement an ERP system by offering a comprehensive risk analysis assessment.The newly identified factors can serve as crucial considerations for making informed decisions during the ERP adoption process.Overall, this research aims to illuminate the relationship between these new factors and ERP integration issues, assisting organizations in optimizing the performance and functionality of their ERP systems.