The Essential Role of Active Listening in University Counselling Services

Counselling is a process whereby trained therapists and other professionals listen to clients to help them resolve or overcome issues, problems, or challenges in desired ways. University students today experience numerous problems which require counselling support to effectively address these challenges. Students who seek counselling in universities require sufficient space to share their concerns without unnecessary interruptions or premature problem-solving suggestions from counsellors. Based on a qualitative document analysis research approach, the paper argues for the centrality of active listening and its associated skills in the counselling process. It notes that without active listening, university counsellors and other professionals involved in the counselling process will be unable to help students resolve their problems and challenges adequately. Active listening is the foundation for effective counselling interventions, creating an environment where students feel understood, valued and empowered to address their concerns.