Cross-sectional analysis reveals emotional labor, resilience, and self-esteem influence job satisfaction in correctional officers, indicating a need for support programs.
Purpose: This study examined the impact of correctional officers' emotional labor, resilience, and self-esteem on job satisfaction.Methods: The participants were 166 male correctional officers with over one year of experience at three correctional facilities in K Province. Data were collected from February 19 to March 17, 2024, and analyzed using SPSS/WIN 23.0, employing stepwise multiple regression analysis.Results: Job satisfaction among correctional officers varied based on education level (F=5.82, p=.004), the number of night shifts per month (F=5.90, p<.001), and salary satisfaction (F=4.94, p=.008). Factors influencing job satisfaction included resilience (β=.44, p<.001), emotional labor (β=-.33, p<.001), and the number of night shifts per month (β=-.16, p=.008). The model explained 44% of the variance in job satisfaction.Conclusion: To enhance job satisfaction among correctional officers, it is essential to implement programs that focus on building resilience and managing emotional labor. Additionally, improving the work environment for night shifts is necessary.
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Yun et al. (2025) studied this question.
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