The Risk Perception among Hotel Employees During Times of Uncertainty

Purpose: This study investigates hotel employees’ perceptions of risk and analyses the relationship between perceived risk and job performance, emphasizing the uncertainty intensified by the COVID-19 pandemic. Methodology: The research employed a quantitative method, sampling 397 hotel employees in Bangkok using closed-ended questionnaires. Statistical tools included descriptive statistics (mean, percentage), F-test (ANOVA), and Pearson’s correlation coefficient. Key Findings: Risk perception was significantly influenced by education, work experience, contract type, job status, and hotel size. People perceived financial risks as the highest among five dimensions: technological, financial, health, natural disaster, and safety. A positive correlation was found between perceived risk and employee performance. Contributions: The findings endorse risk-aware HR and organisational practices, enhancing our comprehension of employee conduct in uncertain conditions.