Maternal satisfaction with intrapartum care in Kano, Nigeria: A qualitative narrative inquiry

Background: Maternal satisfaction with intrapartum care is crucial for the well-being of the mother and newborn. It also serves as a direct indicator for future utilization and recommendation of the facility. Aim: To explore maternal satisfaction with intrapartum care among postpartum women. Methods: This qualitative study employed a narrative inquiry design and involved in-depth interviews with 11 women. The interviews were transcribed, translated, and thematically analysed to identify patterns and themes related to maternal satisfaction with intrapartum care. Result: The findings of the study revealed high levels of maternal satisfaction with intrapartum care at the hospital. Participants expressed gratitude for the emotional support and reassurance provided by healthcare staff, with many noting the positive impact of staff interactions on their overall experience. Factors contributing to satisfaction included the presence of multiple supportive midwives, prompt medical interventions, effective communication, and the successful management of deliveries. Participants also highlighted areas for improvement, such as reducing waiting times to see healthcare workers, improving the conditions in specific hospital rooms, and increasing staff numbers and respectfulness. Conclusion: The study reveals a high level of maternal satisfaction with intrapartum care, underscoring the positive impact of effective support and compassionate interactions from healthcare staff.