This analysis uncovers the legal obligations of PT Antar Jasa Indonesia for consumer losses, highlighting gaps in implementation and consumer protection.
Key Points
Legal responsibility of expedition services is mandated but poorly enforced, affecting consumer rights.
Despite regulations, consumers experience suboptimal outcomes in claim handling and recovery of losses.
Normative and empirical approaches reveal a lack of awareness and inefficiencies in the dispute resolution process.
Strengthening consumer protection requires better systems for complaints and improved corporate accountability.