Data-driven examination reveals improvements in customer experience and operational efficiency in banking, suggesting a shift towards blockchain and fintech integration.
The integration of FinTech solutions with Blockchain technology has transformed the Indian banking sector, improving operational efficiency, security, and customer experience. This study examines the perspectives, cognizance, and preparedness of stakeholders with respect to the integration of blockchain and fintech into banking services. A structured survey using a questionnaire was conducted with 230 participants, including customers, professionals, and banking employees. The analysis assessed the effects of technological integration on transparency, cost-efficiency, transaction speed, and trustworthiness in banking services. The findings demonstrate a significant positive disposition towards the integration of Blockchain and FinTech, with primary obstacles recognized as insufficient awareness, inadequate infrastructure, and unclear regulations. The research provides valuable insights for policymakers, financial institutions, and FinTech startups to jointly promote the transformation of digital banking in India.
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Shah et al. (2025) studied this question.
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