Risk perceptions of healthcare workers and occupational health experts on psychological distress: a qualitative mental model study

Background The objectives of this study are to explore healthcare workers’ (HCW) mental models regarding psychological distress and to compare these with that of experts. Methods Semi-structured interviews was conducted (n = 28 HCWs, n = 13 experts). Topic list encompassed risk perception, early stress symptoms, causes, consequences and preventive measures of psychological distress. Interviews were transcribed verbatim and thematically analyzed using MAXQDA. Results Similarities were found in risk perception, symptoms, causes, and consequences. Differences arose in HCWs' reliance on personal experiences and values, versus experts' scientific perspective. Preventive measures also showed discrepancies. Variation within HCWs was found on all aspects of their mental model. Conclusion For effective preventive interventions regarding psychological distress, experts should consider HCWs' personal values and experiences, acknowledging the variation in their mental models. This approach may enhance HCWs' engagement in preventive behaviors.