Satisfaction of Patients Towards Nursing Care in Selected District Hospitals of Negros Occidental, Philippines

Utilizing a descriptive design in a quantitative approach, the study aimed to determine the level of satisfaction of patients admitted to selected District Hospitals of Negros Occidental, Philippines. Purposive sampling obtained two-hundred twenty-six (226) respondents. The study was conducted in five (5) District Hospitals representing each inter-local health zone. Data was collected using an adapted instrument on the “Patient Satisfaction with Nursing Care Quality Questionnaire” by Laschinger (2005) through a face-to-face interview. Overall, the level of satisfaction of patients towards nursing care was good. There is no significant difference in the variables. Further, satisfaction of patients towards nursing care when grouped into four domains of Cox’s International Model of Client Health Behavior (IMCHB) theory, Health Information domain (information given by the nurse) was rated the highest: very good, interpreted as the nurse consistently demonstrated better than average level of performance, while the three domains Affective Support (being able to attend to the emotional needs of the patient), Decisional Control (provides patients opportunity to decide on their own) and Professional-Technical Competency (capacity to provide care according to the standard) were rated as good interpreted as the nurse demonstrated sufficient range of skills for handling the situation and the desired outcome was obtained, some deficiencies existed in the areas assessed but none of significant concern. Hence nurses in the Province of Negros Occidental provide good quality health care services.