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Eni, the multinational oil and gas company, has developed a robust stakeholder management system to address the complexities and challenges associated with its operations. The system is designed to engage various stakeholders effectively, ensuring that their interests, concerns, and expectations are integrated into the company’s decision-making processes. The developed methodology describes a qualitative-quantitative system based on the integration of both pre-established values and corrective values determined by the analysis of local situations. The document intends to provide elements to build a stakeholder analysis system based on the analysis of the behavior of each of them in specific contexts. The main result is to demonstrate that an analysis of this type is able to give a clear picture of the relationship with stakeholders, the relevant themes and their change over time and the associated risk. The document also illustrates how specific software solutions can contribute to building a multi-business and multi-territory analysis system, guaranteeing the sharing of information and documentation regarding every single stakeholder of the company.
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Bossi et al. (2024) studied this question.
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