The Role of Psychological Capital to Job Performance with Work Engagement as Mediator of Employee

A democratic state has the obligation to ensure the fulfilment of its citizens' rights, including access to quality public services.However, in Indonesia, the quality and effectiveness of public services are currently facing significant challenges, as evidenced by a decline in service standards.This study highlights the importance of psychological capital in improving job performance among public service employees, with work engagement serving as a mediating factor.Utilizing quantitative methods and convenience sampling, the study included 317 participants.The variables were measured using the Individual Work Performance Questionnaire, the Psychological Capital Questionnaire, and the Utrecht Work Engagement Scale.The results indicated that psychological capital predicts job performance, psychological capital predicts work engagement, and work engagement predicts job performance.Additionally, the study demonstrated that work engagement mediates the relationship between psychological capital and job performance.Enhancing psychological capital and work engagement can therefore improve the quality of public services, positively impacting public trust and welfare.