An Exploratory Study of the Use of ICT for Control Measures in Organization Across Industries

In business management, a control function refers to the process of monitoring, measuring, and regulating various aspects of an organization's activities to ensure that they align with the established goals and objectives. This function is crucial for achieving efficiency, effectiveness, and accountability within an organization. Information and Communication Technology (ICT) has had a profound impact on the control functions of various industries. These control functions encompass a range of activities including monitoring, automation, decision-making, and overall management of industrial processes. For the sake the research paper and better understanding for the readers we have divided Control Function into 5 components that are – Quality Control, Feedback, Finance, Supply Chain,Market and Competitor Analysis and Customer Relationship Management The paper will attempt to explain how each of the given components are impacted by ICT and provide a Real-life industry example for each.