It Is the Quality of Our Character That Determines Our Performance and Results

The author, Leader to Leader’s editor‐in‐chief, examines the rapid changes in today’s society, and how leaders react to and lead through these changes. She nods to the ancient Greek philosopher Heraclitus (c. 535–475 BC), and begins with a quotation from former Ford Motor Company CEO Alan Mulally. She also quotes from Leader to Leader ’s founder, Frances Hesselbein, in her 2005 column “The Leaders We Need”: “In the end, it is the quality and character of the leader that determines the performance, the results.” An important distinction in how leaders adapt and lead through change is to not compromise our values and ethics for the sake of expediency. Recalling one particular example drawn from a story told by a client about someone they had coached, McArthur writes, “Yet, in the end, the leader chose to bend just a touch to meet goals and stay employed rather than to live the values agreed upon by the leadership team and committed to by the entire company.”