Implementation of the Online Service (PLAVON) Dukcapil Program in Population Administration Services in Kupang Village, Jabon District, Sidoarjo Regency

This research to find out and understand the implementation of the PLAVON Dukcapil Program in Population Administration Services in Kupang Village, Jabon District, Sidoarjo Regency. This research uses a qualitative descriptive method. Data collection techniques used include observation, interviews and documentation. The results of this research indicate that the implementation of the Plavon Dukcapil program in (1) the communication aspect, the implementing organization has not been optimal in socializing and how to use the PLAVON Dukcapil Web. (2) Resource aspect, so far it is going quite well. The availability of infrastructure facilities is adequate. (3) Disposition Aspect, the Village Head's commitment to implementation is not optimal, causing field disposition to be ineffective (4) Bureaucratic Structure Aspect, the SOP has been followed well, but needs continuous evaluation and updating to remain relevant and efficient in supporting administrative services population.