Enhancing Online Medical Consultations: A Novel Approach to Personalized Doctor Recommendation Using Semantic Features and Response Metrics (Preprint)

The rapid growth of web-based medical services has highlighted the significance of smart triage systems in helping patients find the most appropriate physicians. However, traditional triage methods often rely on department recommendations and are insufficient to accurately match patients' textual questions with physicians' specialties. Therefore, there is an urgent need to develop algorithms for recommending physicians.