In today’s diverse and multicultural society, healthcare must provide equitable and inclusive care for all patients. Diversity, equity, and inclusion (DEI) are essential principles that physicians must demonstrate in establishing rapport with patients, increasing patient compliance with suggested treatments and medications, improving patient outcomes and satisfaction, and building trust. Effective communication is the cornerstone of providing culturally competent care, yet, misunderstandings and mistakes can occur when physicians fail to recognize and address their patients’ unique backgrounds. In this article, we explore instances in which doctors have encountered challenges communicating with patients, and we will offer suggestions for improving DEI with patients, staff, and colleagues.
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Neil Baum (2024) studied this question.
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