Exploring the impact of smart cities on improving the quality of life for people with disabilities in Saudi Arabia

By using advanced technologies and data analytics, smart cities can establish conditions that are both inclusive and accessible, addressing the distinctive needs of disabled people. This research aims to examine the benefits of smart city technologies and develop strategies for developing environments that serve the requirements of individuals with disabilities in Saudi Arabia. Using a sequential mixed method, the study uses the social disability model. The initial phase involves gathering quantitative data from 427 individuals with disabilities in Saudi Arabia. Further, qualitative data was obtained through semi-structured interviews with a sample of four professionals employed in Saudi smart city initiatives. Quantitative data is analyzed using Partial Least Square-Structural Equation Modeling (PLS-SEM), while qualitative data is analyzed using thematic analysis. Quantitative findings revealed the robustness of the measurement model, confirming the significant effects of Smart City Initiatives on Accessibility Enhancement, Inclusive Information, and Health and Wellbeing Improvement. The respondents indicated that they are satisfied with the initiatives and their effectiveness, providing them with equal services and opportunities without discrimination. The qualitative analysis further revealed themes, i.e., Technology Integration for Accessibility, Inclusive Design, Inclusive Planning for Health, and others. Participants indicated special consideration for implementing the designs and approaches to ensure inclusivity and availability of services to disabled people. Besides, implementing infrastructure and policies to ensure the health and wellbeing of disabled people also remained prevalent. Hence, it is concluded that smart city initiatives break obstacles and improve the wellbeing of individuals with disabilities. Improved healthcare services and inclusive urban planning highlight the transformative effect of these initiatives on health and wellbeing, promoting an equitable and sustainable services environment. Finally, research implications and limitations are discussed.