Ability of nursing professionals and nursing directors to manage conflict situations and professional stress

The problem of conflicts and stress in teams continues to be relevant and is the focus of attention of many domestic and foreign scientists, theorists and practitioners, representatives of various scientific schools and directions. Applied aspects — the theory and practice of conflict resolution and stress relief — are becoming increasingly impor tant. Target. To study the ability of nursing specialists and managers of nursing services in therapeutic and surgical depar tments to manage conflict situations and professional stress. Results. An assessment was made of the level of conflict and professional stress of nursing staff in therapeutic and surgical departments, the ability of specialists and managers of nursing services to find effective solutions in conflict situations and opportunities to overcome stress was studied, and the level of need for nursing specialists to receive psychological help was assessed. Conclusion. The professional activity of nursing specialists involves emotional intensity and the presence of factors that cause stress. With the intense rhythm of work, the intensification of the work of nursing staff often leads to increased stress, the emergence of emotional burnout syndrome, in which there are disturbances in relationships with other people and excessive conflict.