Professional Stress and Communicative Skills Relationship in Medical Nurses

This comprehensive scientific and practical article analyzes the nature of professional stress and its dependence on communicative competence in the activities of nursing staff, who are considered the most active and fundamental link in the healthcare system. The psychofisiological and social-psychological characteristics of nursing work, particularly emotional burnout syndrome, the risk of iatrogenesis, and conflict situations, are thoroughly studied. In clinical practice, the function of communication skills (active listening, verbal and nonverbal congruence, empathy, and psychological distancing) is scientifically substantiated not only as a social factor that improves the quality of care but also as an internal "antistress" mechanism that protects the employee from chronic professional stress. Furthermore, a complex of systematic preventive measures, diagnostic methods, and practical recommendations has been developed to increase the level of stress resilience and eliminate interpersonal communication problems among nurses.