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With the increasing use of the Internet, client and network management have become crucial aspects for companies and Internet service providers. This article details the design of a web application focused on simplifying the management of clients, billing and the automatic generation of hotspot vouchers, with specific integration for MikroTik routers. The user-centered design (UCD) methodology was adopted, for which it was necessary to identify the profiles and context of use of the web application. The result was high fidelity Figma designs and layout of the web application views, which proved to be easy to use. Survey data was collected to assess the user experience with the designed views. It was revealed that the proposed interfaces were not only visually appealing, but also intuitive for users. This user-centric approach ensured that the application not only met the functional requirements, but also provided an optimal user experience. In conclusion, the adoption of the UCD methodology in the design of this web application resulted in efficient and attractive interfaces, laying the foundation for its future development.
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Aldana et al. (2024) studied this question.
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