Workload and Employee Performance; A Survey of Selected Level Five Private Hospitals

The study sought to examine the impact of workload on employee performance in private Level Five hospitals in Nairobi County. Guided by the Spillover Theory, which posits that work-life interactions can have both positive and negative consequences, the research aimed to uncover how workload management affects healthcare professionals' performance. A descriptive research design was employed to provide a detailed analysis of the current state of affairs. The target population included all staff members from four selected private Level Five hospitals: Nairobi West Hospital, Coptic Hospital, St. Mary's Hospital, and MP Shah Hospital. A proportional stratified random sampling technique was used to ensure representation across different staff categories, resulting in a sample size of 79 respondents from a total population of 520 employees. Data were collected using structured questionnaires and analyzed using SPSS to generate descriptive statistics and conduct multiple regression analysis. The findings revealed that workload significantly influences employee performance. Specifically, a manageable workload positively impacts performance outcomes, with employees exhibiting higher motivation and productivity levels when they perceive their workload as reasonable and supported by adequate resources. The study concludes that effective workload management is essential for optimizing employee performance and improving overall healthcare service delivery in these hospitals. The study recommends that private Level Five hospitals implement comprehensive workload management strategies, including regular assessments and feedback mechanisms, to enhance employee satisfaction, performance, and overall patient care.